Available Policy and Procedure Courses

Disability Etiquette:
This course is designed to build awareness of appropriate disability etiquette and show how proper etiquette can remove barriers for those that are disabled.

Service Animals:
The topic of service animals is often a difficult subject for many. This course defines service animals under the ADA, provide guidelines for front line employees, and provide recommendations for future interactions with users of service animals. In addition, a review of other laws governing service animals will be discussed.

Vital Signs for Communication:
Communication is an essential skill when working with people. The Vital Signs course will prepare participants with some essential sign language skills to facilitate communication. This course is not a substitute for ‘effective communication’ under Section 504 but will allow users to feel more comfortable communicating with a person who is deaf or hard of hearing.

Accommodating Employees with Disabilities:
This course shows common examples of how to recognize and respond to requests for job accommodations in typical job settings. Additionally, this course provides ideas on how to access the full potential of your workforce.

The Role of the Accessibility Coordinator:
The Accessibility Coordinator is an essential element for public entities and private businesses to effectively meet accessibility obligations. Discussed in the course will be planning and coordinating overall compliance efforts, developing and implementing a grievance procedure, and coordinating self-evaluations and transition plans. We will also discuss how to work with community leaders, individuals with disabilities, and others to achieve compliance and community cohesion.

Effective Communication:
This is a comprehensive course that defines effective communication under Section 504, reviews different forms of communication that need to be accessible, and determines methods of communications. Moreover, this course will provide guidance on website and multi-media accessibility, proactive steps to take for effective communication, and applying effective communication obligations to different settings.

Emergency Preparedness:
Emergencies can and do happen. Preparing for and responding to emergencies ensures that people with disabilities have access to these critical services. Planning emergency preparedness by including people with disabilities will be discussed in this course, along with information on sheltering, special needs, and communication.

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